Insight: Top 7 customer service trends for contact centres
The past few years have been a whirlwind for contact centre managers and their teams. The pressure to deliver faster and more personalised service has never been greater. Emerging technologies such as automation and artificial intelligence (AI) have revolutionised operations. Then there was the global pandemic that saw remote and hybrid work change from a…
Opinion: 5 Reasons to Invest in Remote Staffing for Accounts Receivable
There is a lot to like about owning a business or guiding its fortunes as a manager. You get the thrill of developing new products or services. You experience the buzz of inspiring team members or putting smiles on the faces of customers. For all the joys though, there are a few aspects of business…
Case Study: How Australia’s largest lottery business used flexhive to boost its service centre
The Company The Lottery Corporation is the driving force behind Australia’s largest lottery games and one of the best-performing lottery businesses in the world. Operating in every state and territory except Western Australia, it is home to The Lott and Keno brands that have been adding excitement to Australians’ lives for decades. The organisation offers…
Insight: How remote SDRs can dramatically reduce cost per lead
Successful sales teams consist of many moving parts. There are sales managers who guide, coach and keep their troops focused on what matters. There are account executives who are celebrated for closing deals. There are customer success reps who step in once sales are made and specialise in upselling, cross-selling and renewals. Then there are…
Insight: 5 Ways to Deliver Exceptional CX
Not so long ago, business experts had a simple response when asked how to win and retain customers. “Deliver a quality product or service at the right price,” they would say. It was all about the two Ps – product and price – and many organisations invested plenty of resources into ensuring the perfect balance…
Insight: 7 Risks of Outsourcing Offshore
There’s no denying it – outsourcing offshore sometimes battles an image problem. For all the benefits that come with using a remote employee to perform services traditionally undertaken in-house, there are people who believe the risks outweigh the positives and therefore continue on the staffing path they always have. There is an alternative, of course….
Case Study: How flexhive use remote staffing
The Company flexhive by Hudson is an on-demand talent platform that provides contingent and permanent recruitment solutions. With more than 100 staff, it helps businesses fill temporary and permanent positions at speed and scale from pre-qualified talent pools in Australia, New Zealand and offshore. Specialising in verticals such as administration, office support, contact centre, claims…
Announcements: flexhive partners with ThinScale
ThinScale, an award-winning provider of remote & hybrid working security software, has announced its partnership with flexhive, a leader in offshore and onshore staffing solutions. Backed by Hudson, one of the largest recruitment firms in the Asia-Pacific region, flexhive is an on-demand talent platform. It helps organisations to hire experienced professionals at speed across business…
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