Remote Outsourced Customer Service Agents

Business Process Outsourcing (BPO) reimagined connect with quality customer service talent faster than ever.

Remote Outsourced Customer Service Agents

Do you want your customer care tasks completed by remote staff without losing control? Would you like customer interaction across phone, email and chat being handled more efficiently and to the highest standard? Do you like the thought of such jobs being ticked off with complete transparency and at reduced costs? What would you give to be more competitive by resourcing your business smarter?

Make your customer service and customer care dreams a reality with our ready-to-work talent pools that are filled with customer service candidates who can provide high quality support at cost savings of up to 70%.

How we can help

Customer service is a crucial function of any business and ideally suited to a flexible staffing solution. Our pre-qualified talent is ready to provide exceptional customer care and allow your internal staff and teams to dedicate their time to other tasks. 

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Resolving customer queries across phone, email and chat
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Collaborating with key stakeholders and other departments
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Problem-solving issues to facilitate quality resolutions
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Recording accurate and detail information about customer interactions in CRM systems
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Identifying opportunities to enhance customer care or manage concerns before they become issues
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Building and maintaining relationships with clients or suppliers
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Escalating complex issues to executives or managers as necessary
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Handling complaints with the right mix of empathy and assertiveness
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Keeping track of follow-up requests when issues cannot be immediately solved
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Ability to work on multiple projects and thrive under pressure

Benefits of Remote Outsourced Customer Service Talent

Reduce costs

Save up to 70% on labour costs without sacrificing candidate quality.

Focus on growth

Let your in-house teams spend more time on valuable tasks that grow your business.

Increase accuracy

Access quick learners who boast high attention to detail and excellent written and verbal skills.

Access global talent

Tap into wider talent pools that offer 24/7 support, expert skills and enhanced flexibility.

Discover our top remote talent
today: Receive our free info pack on flexremote direct to your inbox

Our free info pack empowers you with valuable insights and steps to ensure only the top 5% of remote talent enters our talent pool.

Don't miss this opportunity to enrich your remote work experience and improve overall productivity.

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The flexhive difference

Hire the top 5% remote support talent from around the globe

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How we do it

1.

Flexhive gathers your requirements

Our Account Managers will gather 4 to 5 of the most important requirements from you for your business.

2.

Review shortlisted candidates

We match standouts in our talent pool based on your requirements and present shortlisted candidates to you.

3.

Interview and finalise

Once you have chosen the candidates you are interested in, we facilitate the interview scheduling process. Based on the results, you can choose who to finalise as your next remote hire. 

4.

Set-up and onboarding

You let us know the finalised candidate(s) and we proceed to arrange everything for a Day 1 start. We look after the contract, payroll, compliance, data security and more so the only thing left for you to do is make yourself a coffee and await your new remote employee’s commencement.

The numbers tell the story

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30,000+


Pre-qualified candidates ready to work. Tap into extensive talent pools across Australia, New Zealand, Pakistan and The Philippines.

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1,500+


On-demand employees working with our clients at any given time.

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97%


Customer and candidate satisfaction rating.

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150+


Countries to hire remote talent from - and we look after local compliance.

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40+


Years of experience helping governments and companies across ANZ with on-demand talent fulfilment.

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ANZ-based


We're locals. Unlike conventional BPOs based out of India, Pakistan or The Philippines, we employ more than 300 staff across our 10 offices in Australia and New Zealand. You will always have an ANZ based contact to help you get the most from your remote talent workforce.

Why clients love flexhive

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Pre-qualified talent pools

All our candidates must successfully pass a comprehensive 4-stage qualification process so only the best and most reliable are vetted.

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Account managers to help you

Our account managers in Australia and New Zealand are experts in remote working and offshore staffing, and are ready to support you to be successful.

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We move fast

A shortlist of available candidates is ready in just 8 hours and you can onboard your new worker as quickly as 1 week.

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Simple pricing

One flat monthly fee.
No deposits.
No long-term commitments.
No worries.

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We handle everything

From talent-sourcing and candidate quality to onboarding, data security, employment, pay and compliance. Relax knowing we’re across it.

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Big staffing cost savings

Save on average 70% per employee compared to local salaries.
Improve profitability without compromising on quality.

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No time-zone adjustments

Our remote talent work to your time-zone regardless of where they’re located - at no extra cost.

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‘Remote-first’ equals happy employees

Unlike traditional BPOs, we operate a remote-first model so our employees can work from the safety and comfort of their homes.

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Market-leading pay and conditions

In order to attract the best, we offer our candidates market-leading pay and conditions which means we have near-zero turnover.

Quality-at-scale

Pre-qualified talent pools

All our candidates must successfully pass a comprehensive 4-stage qualification process so only the best and most reliable are vetted.

Quality-at-scale

Account managers to help you

Our account managers in Australia and New Zealand are experts in remote working and offshore staffing, and are ready to support you to be successful.

Quality-at-scale

We move fast

A shortlist of available candidates is ready in just 8 hours and you can onboard your new worker as quickly as 1 week.

Quality-at-scale

Simple pricing

One flat monthly fee
No deposits
No long-term commitments
No worries 

Quality-at-scale

We handle everything

From talent-sourcing and candidate quality to onboarding, data security, employment, pay and compliance. Relax knowing we’re across it.

Quality-at-scale

Big staffing cost savings

Save on average 70% per employee compared to local salaries.
Improve profitability without compromising on quality.

Quality-at-scale

No time-zone adjustments

Our remote talent work to your time-zone regardless of where they’re located - at no extra cost.

Quality-at-scale

‘Remote-first’ equals happy employees

Unlike traditional BPOs, we operate a remote-first model so our employees can work from the safety and comfort of their homes.

Quality-at-scale

Market-leading pay and conditions

In order to attract the best, we offer our candidates market-leading pay and conditions which means we have near-zero turnover.

And that's just the beginning...

Accounts receivable is just one area where we shine. We match hundreds of temporary and permanent roles with thousands of pre-qualified candidates who are united in one mission – to deliver work without compromise. As part of Hudson, APAC’s largest privately owned recruitment agency, we have the people, technology and systems to make your accounts receivable dreams a reality today.

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Building a team

We don’t just provide individual Customer Service talent. With flexhive by Hudson, it’s easy to build an entire team of Customer Service specialists or across a range of other business functions. Tapping into our expertise will help your business maximise efficiencies and utilise remote staff in many different functions. Better still, you will have the ability to scale up more profitably and scale down seamlessly if required. We’re all about making your life as easy as possible and can build teams across areas including: 

More questions? Read our Flexremote Frequently Asked Questions page

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Ready to get started? Get in touch for a customised Remote Customer Service Agent solution