Salary Guide - Contact Centre, CX & Admin
Lower band
Suitable for early-career candidates or those gaining experience.
Mid band
Reflects a fully capable, established performer.
Upper band
Reflects highly experienced, high-value talent with specialist capability.
| Role Title | Permanent (Annual base salary*) | Contracting (Hourly rate*) | ||||
|---|---|---|---|---|---|---|
| Lower | Mid | Upper | Lower | Mid | Upper | |
| Customer Service | ||||||
| Customer Service Representative | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Customer Support Specialist | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Client Service Advisor | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 | Customer Relations Officer | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Customer Service Manager | $80,000 | $90,000 | $110,000 | $40 | $45 | $55 |
| Customer Care Consultant | $75,000 | $80,000 | $90,000 | $38 | $40 | $45 |
| Customer Success Manager | $80,000 | $90,000 | $110,000 | $40 | $45 | $55 |
| Help Desk Support | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Call Centre | Call Centre Agent | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 | Call Centre Operator | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 | Inbound Call Centre Representative | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 | Outbound Call Centre Representative | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Call Centre Supervisor | $85,000 | $100,000 | $115,000 | $40 | $45 | $60 |
| Call Centre Manager | $90,000 | $110,000 | $120,000 | $40 | $50 | $60 |
| Telemarketer | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Technical Support Representative | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Customer Service Representative (Call Centre) | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Call Centre Trainer | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Admin & Support | ||||||
| Administrative Assistant | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Office Administrator | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Receptionist | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 | Executive Assistant | $80,000 | $95,000 | $115,000 | $40 | $50 | $60 |
| Office Manager | $80,000 | $95,000 | $115,000 | $40 | $50 | $60 |
| Data Entry Clerk | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Project Administrator | $36 | $40 | $45 | |||
| HR Administrator | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Personal Assistant | $75,000 | $85,000 | $95,000 | $38 | $40 | $50 |
| Office Support Assistant | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Business Support Officer | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Administrative Coordinator | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Administrative Officer | $70,000 | $75,000 | $85,000 | $36 | $38-40 | $45 |
| Accounting & Payroll Support | Payroll | $75,000 | $85,000 | $100,000 | $40 | $50 | $60 |
| Accounts Receiveable | $75,000 | $85,000 | $95,000 | $38 | $40-42 | $50 |
| Accounts Payable | $75,000 | $85,000 | $95,000 | $38 | $40-42 | $50 |
| Acccounts Officer | $75,000 | $85,000 | $95,000 | $38 | $40-42 | $50 |
| Accounts Clerk | $75,000 | $85,000 | $95,000 | $38 | $40-42 | $50 |
| Accounts Manager | $75,000 | $85,000 | $95,000 | $38 | $40-42 | $50 |
| EA & PA | Administrative Assistant | $70,000 | $80,000 | $90,000 | $36 | $38-40 | $45 |
| Executive Assistant | $80,000 | $95,000 | $115,000 | $40 | $50 | $60 |
| Personal Assistant | $75,000 | $85,000 | $95,000 | $40 | $50 | $60 |
If you are recruiting for or in a role that is not listed here and wish to discuss the market, please do not hesitate to reach out for a friendly, obligation-free conversation.
These figures are designed to cover most of the market; however, anomalies outside these ranges will exist due to factors such as security clearances, niche toolset requirements, on-call loading, and similar considerations.
*Figures exclude superannuation, bonuses, benefits and additional allowances. Figures last updated April 2026.