Service Desk (Level 2-3 Support)

Location: Australia > Brisbane > CBD & Inner Suburbs
Work type: Contract
  • Brisbane CBD Location
  • Contract until April 4th, 2020 with Potential to Extend

Our client is a reputable government department committed to better outcomes for Queenslanders.

Reporting to the ICT Team Lead, as a Level 2-3 Service Desk Officer you will share responsibility for ensuring the stability, integrity and efficient operation of the network, infrastructure, and business applications.

Your primary duties will be:

  • Resolve business-as-usual requests and incidents assigned to the ICT Service Desk based on defined SLAs and following ITIL processes.
  • Provide face to face support to staff within the organisation
  • Support end user environments and supporting technology hardware;
    • Windows 10
    • Office 365 (Exchange Online, SharePoint, Teams, OneDrive, etc)
  • Take part in various technology deployment projects to support continual improvement and election event activities.
  • Plan and deliver reliable and cost-effective solutions dealing with a range of technology vendors and suppliers

You will demonstrate the following:

  • Extensive IT Support experience
  • Fantastic communication skills
  • Practical experience in administration of most of the following:
    • Microsoft Windows Server 2016
    • Active Directory / Group Policy Objects
    • Virtualisation (VMWare)
    • Windows 10
    • Azure (IaaS, PaaS, Intune, etc)
    • Office 365 (Sharepoint, Email, etc)
    • Supporting technologies for cloud such as Firewall, Identity, etc

To submit your application, please apply online using the appropriate link below. Alternatively, please contact Pablo Calaby through email on pablo.calaby@hudson.com, quoting Ref No: 4A/23555.

Your interest will be treated in the strictest of confidence.

Reference Number:
4A/23555
Contact Details:
Pablo Calaby
Profession:
Company:
Hudson

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