Service Desk (Level 2-3 Support)

Location: Australia > Brisbane > CBD & Inner Suburbs
Work type: Contract
  • Brisbane CBD Location
  • Contract until April 4th, 2020 with Potential to Extend

Our client is a reputable government department committed to better outcomes for Queenslanders.

Reporting to the ICT Team Lead, as a Level 2-3 Service Desk Officer you will share responsibility for ensuring the stability, integrity and efficient operation of the network, infrastructure, and business applications.

Your primary duties will be:

  • Resolve business-as-usual requests and incidents assigned to the ICT Service Desk based on defined SLAs and following ITIL processes.
  • Provide face to face support to staff within the organisation
  • Support end user environments and supporting technology hardware;
    • Windows 10
    • Office 365 (Exchange Online, SharePoint, Teams, OneDrive, etc)
  • Take part in various technology deployment projects to support continual improvement and election event activities.
  • Plan and deliver reliable and cost-effective solutions dealing with a range of technology vendors and suppliers

You will demonstrate the following:

  • Extensive IT Support experience
  • Fantastic communication skills
  • Practical experience in administration of most of the following:
    • Microsoft Windows Server 2016
    • Active Directory / Group Policy Objects
    • Virtualisation (VMWare)
    • Windows 10
    • Azure (IaaS, PaaS, Intune, etc)
    • Office 365 (Sharepoint, Email, etc)
    • Supporting technologies for cloud such as Firewall, Identity, etc

To submit your application, please apply online using the appropriate link below. Alternatively, please contact Pablo Calaby through email on, quoting Ref No: 4A/23555.

Your interest will be treated in the strictest of confidence.

Reference Number:
Contact Details:
Pablo Calaby

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