Director, Operational Inspection & Major Incident Review

Location: Australia > Brisbane > All Brisbane
Work type:: Full Time

Queensland Corrective Services (QCS) plays a key role in the public safety of Queensland. The QCS, in partnership with other key criminal justice agencies, delivers community safety through the humane containment, supervision and rehabilitation of offenders.

About the Business Unit:

The Organisational Capability Division for QCS is responsible for providing a wide range of support services to facilitate effective and efficient delivery of correctives services. The Division is undergoing a transformative journey to re-shape its services delivery approach and ensure it is positioned appropriately to support the organisation in delivering its strategic goals. Thus ensuring effective governance, risk management, assurance, compliance and performance across each functional area.

QCS is committed to operate with the highest standard of workplace conduct with the Professional Standards and Governance Command (PSGC) tasked to deliver this. The purpose of PSGC is to build, drive and maintain a mature and corruption resistant culture that promotes disciplined ethical behaviour and professional practice through deterrence, education and systems improvements. The PSGC comprises of:

  • Ethical Standards Group
  • Intelligence Anti- Corruption Group
  • Complaints Assessment Group
  • Investigations Group
  • Ethical Practice and Training Group
  • Discipline Advisory Group
  • Operational Inspection and Major Incident Review Group
  • Audit and Assurance Group

PSGC is now resourcing a Director of the Operational Inspection and Major Incident Review Group. This Group responds to and oversees the management of critical and major incidents as they occur in QCS facilities. While preserving business continuity, providing logistical support and risk management advice, this Group also gives Policy and practice advice to frontline staff. Communication to the Commissioner and other stakeholders is another crucial role of this Group, along with conducing post- incident and general operational readiness review.

Director- Operational Inspection and Major Incident Review Group (SO)

SO- PERMANENT ($145,000- $161,000 package)

  • Reporting to the Assistant Commissioner. The Director will be responsible for establishing and leading the Operational Inspection and Major Incident Review Group to drive operational compliance.
  • Leading the development and implementation of an effective inspection model and approach to ensure that correctional facilities and community corrections centres operate in accordance with operational polices, procedures and standards.
  • Provide strategic leadership and direction to the Group to enable effective delivery of operational inspection and assurance services to support safe, sound, and secure corrective services operations.
  • Establish an appropriate risk and evidence based contemporary inspection and assurance strategy and framework which deliver optimal risk management outcomes.
  • Identify and analyse emerging systemic operational compliance and performance issues and trends arising from inspections and develop appropriate recommendations to improve operational compliance and ensure safe, sound, and secure corrective services to operations.
  • Ensure constant review and updating of inspection and assurance practices to reflect changes in legislation and QCS operational polices; external review findings and recommendations.
  • Oversee the provision of regular inspection and assurance reports to the QCS Board of Management, Commissioner and Minster to ensure that QCS continues to meet strategic outcomes.
  • Position and build the capability and capacity of the Operational Inspection and Major Incident Review Group as a key support function to drive operational compliance and ensure the integrity of the correctional system in Queensland.
  • Develop strategic relationships with key internal and external stakeholders. Representing QCS in a range of forums/ committees to advance the interests of QCS.
  • Provide expert, evidence/ insights- based and trusted advice to the Assistant Commissioner Professional Standards & Governance Command, the Deputy Commissioner Organisational Capability, and other Executives on significant and / or high risk compliance matters.
  • Lead and direct the effective use and management of the work unit's human and financial resources to deliver services in an efficient and commercially sustainable manner.
  • Foster a workplace environment that values performance, continuous improvement and innovation in the delivery of high quality services.



  • Extensive experience in successfully leading inspection and incident review activities in a large complex and highly regulated public sector organisation.
  • In-depth knowledge of offender management and corrective services operations including key issues, trends, and innovation approaches to the safe and effective management of offenders.
  • Extensive knowledge of contemporary, best practice and innovation approaches in the design and implementation of inspection and incident review models.
  • Knowledge and understanding in legislations, regulations and standards relevant to corrective services.
  • Highly developed leadership skills in creating and maintaining effective teams, driving performance and achieving effective service delivery.
  • Demonstrated ability to act with high levels of integrity, and make ethical, evidence based decisions.


For further information about the role email


Reference Number:
Contact Details:
Levina Poon
Hudson Australia

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