Claims Assistant / Case Management Officer

Location: Australia > Perth > All Perth
Work type: Contract

Hudson are recruiting for Claims Customer service professionals. The position will involve but is not limited to, managing cases from start to finish. Some cases are highly complex and require having a good understanding of how to interpret very specific legislation. Cases will vary in complexity and volume will naturally increase when you become more experience and confident in the role.

Hudson are recruiting for Claims Customer service professionals. The position will involve but is not limited to, managing cases from start to finish. Some cases are highly complex and require having a good understanding of how to interpret very specific legislation. Cases will vary in complexity and volume will naturally increase when you become more experience and confident in the role.

Responsibilities:

  • Answering the phone calls from existing and new clients
  • Providing information to assist client's queries and concerns
  • Coordinating appointments and providing administration support and advice to the team
  • Chasing up healthcare documents, referral letters from medical professionals
  • Processing a variety straight forward and complex healthcare claims.

Your ability to demonstrate empathy and patience for individual circumstances is essential. Previous experience working in healthcare or processing claims is essential to be successful for the role. You must have a minimum of 2 years experience in an administration role and be ale to follow procedures.

Requirements for the role:

  • Previous customer service experience over the phone
  • Excellent phone manner
  • Experience working within the healthcare sector
  • Proven ability to gather information and make confident decisions
  • Previous experience working within a claims or injury management team
  • Exceptional communication skills
  • The ability to show patience and listen to clients over the phone
  • Demonstrated ability to follow process, policy and legislation
  • Two years administration experience preferred
  • Resilience, a sense of humour and a proactive attitude are all essential.



Reference Number:
BBBH196800
Contact Details:
Siobhan Mullooly
Profession:
Company:
Hudson

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