Hiring for Contact Centres is rarely simple.

You’re dealing with high volumes, tight deadlines, and roles that demand more than just technical skills.

If you’ve ever felt overwhelmed by resumes, rushed by ramp-ups, or frustrated by turnover, you’re not alone.

Here are five common challenges, and practical ways to tackle them.

Too many applications, not enough time

Contact Centre roles attract hundreds of applicants. But sorting through them takes time your team doesn’t have.

The fix? Build a process that filters for job-readiness early, whether that’s through pre-screening questions, assessments or external support.

The goal isn’t just speed. It’s clarity.

High turnover is costing you

Attrition is part of the game, but when it’s constant, it’s costly.

Look beyond experience and focus on traits that predict staying power: resilience, reliability, and cultural fit.

Retention starts with who you hire, not just how you onboard.

Urgent ramp ups stretch internal teams

Seasonal spikes, new contracts, or unexpected demand can leave internal teams scrambling.

If you know ramp-ups are coming, build a scalable hiring plan in advance, with talent pools, streamlined onboarding and clear roles.

Being ready beats being reactive.

Soft skills are hard to spot

Empathy, communication, and conflict resolution are critical in customer-facing roles, but they rarely show up on a resume.

Consider adding behavioural screening or scenario-based assessments to your process.

It’s not just about hiring fast. It’s about hiring right.

Admin is slowing you down

Background checks, onboarding paperwork, compliance. It all adds up.

Simplify where you can. Automate what’s repeatable.  And if needed, outsource the admin so your team can focus on the work that matters.

Contact Centre hiring doesn’t have to be chaotic.

With the right systems and a few smart shortcuts, you can build teams that perform well and stay longer.

Need help hiring qualified, job-ready contact centre talent?

Contact us to learn how we can support your next ramp-up.